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Refund Return Policy


30-Day Return Period

At our cross-border independent store, we are committed to ensuring your satisfaction with your purchases. We offer a flexible 30-day return policy. If for any reason you are not entirely satisfied with your purchase, you have the option to initiate a return within 30 days from the date of delivery.

Damaged Items Not Eligible for Return

Please note that items that have been damaged or are in a condition that prevents them from being resold are not eligible for returns. We kindly ask you to inspect your items upon receipt and report any damage to our customer support team within the specified return period.

Contact Email

For initiating a return or addressing any inquiries related to returns and refunds, please feel free to reach out to us at [email protected]. Our customer support team will be glad to assist you in this process. 

Refund Process for Credit Card Payments

If you made your purchase using a credit card, the refund process may vary depending on your bank's policies and processing times. Typically, refunds for credit card payments are credited to your account within one billing cycle. This timeline primarily depends on how quickly your bank processes the refund. 

Avoid Contacting Your Credit Card Company

While the refund is being processed, we kindly request that you refrain from contacting your credit card company to request a refund directly. Resolving return-related disputes through your credit card company can take additional time and may delay the overall refund process.

Patience During the Return Process 

We understand that waiting for a refund can be frustrating, but we ask for your patience throughout the return process. The duration of processing refunds is influenced by various factors, including your bank's policies and the resolution of any return-related disputes. 

Seeking Assistance for Unusual Delays 

If you experience any unusual delays or issues related to your refund that extend beyond the expected time frame, please do not hesitate to contact our customer support team at any time. We are here to assist you and ensure a smooth resolution to any concerns you may have. 

We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our priority, and we are committed to providing you with the best possible shopping experience. Should you have any questions or require assistance, please reach out to us at [email protected].